Service Manager

Join Our Clients Team as a Service Manager

We are on the lookout for an experienced Service Manager to lead our clients team in North Lanarkshire. This is an exciting opportunity to play a pivotal role in shaping the future of care services while ensuring that our candidates receive the best possible opportunities.

As a Service Manager, you will be responsible for overseeing the delivery of exceptional care services to our clients. Your leadership will be key in fostering a supportive environment for both staff and service users, ensuring that our commitment to excellence is upheld at all times.

Main Responsibilities:

• Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established services to be a provider of choice in the North Lanarkshire area.
• Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
• Oversee the planning and delivery of support services to clients within the community.
• Ensure services are tailored to meet the individual needs and preferences of clients.
• Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
• Drive consistent, high-quality use of electronic systems.
• Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
• Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
• Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
• Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
• Participate in the on-call rota and provide effective decision-making out of hours.
• Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
• Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.

 Skills and Experience: 

• Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
• Confident with digital systems and using data to drive decisions.
• Excellent people leadership: coaching, communication, rota planning and performance management.
• Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
• Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
• Organised, calm under pressure, solution-focused and able to prioritise competing demands.
• Experience of managing self-directed care packages.
• Full UK driving licence and access to a car for work.

 Qualifications:

• SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
• SSSC registration (eligibility to register) for a manager of a care at home/housing support service.

 What do we offer you in return for your motivation and outstanding efforts?

• Competitive Salary -up to £40,000
• 28 days holidays
• Wagestream – Access of up to 50% of wages before payday
• Eligible for Blue light card.
• Health Assured, Employee assistance & benefit Programme.
• A supportive, values-led organisation that backs quality and development.
• Induction, ongoing training and leadership development.
• Mileage, on-call allowance and tools to do your job well (digital care systems).
• Opportunity to shape a growing service and make a real difference locally.

If you feel you have the background, skills and experience for this role then we would love to hear from you. Apply today and join a team that truly values your skills and dedication!

Closing Date

30-09-2025

Apply Now